Well, today is our last day, and it's time to express once again our thanks for your support in 2010. We're hugely grateful, not just for the business you send us, but for the friendship and generosity that makes our job such a pleasure. Yesterday was the Summer solstice for us – the longest day, with the promise of long sunny days to come – but for many of you it was the shortest, and in many cases the weather has been pretty bad. Whatever the weather's like outside we hope it's warm and welcoming at your place. Our holiday wish for you is that – like Adrienne's dogs – you take into 2011 To View More >>

On a quiet day we get over 50,000 spam emails! One of us alone used to have 3-4000 to deal with. Lucky them. Of course we screen spam in the normal way. In the past we even used to check to see if anything legitimate had been filtered out. It happens occasionally with all filtering systems. But the sheer flood of spam has made this impossible, and forced us to tighten our procedures. If you suspect that your email is not getting through please phone (don't email!) and let us know. We will put your email address on a "white list" to ensure we receive it in future. Best wishes from the Queensberry To View More >>

Just in case you need us during the holiday period, we have staff working through the break to ensure Photojunction support is available. We are however going to take a couple of annual public holidays off (NZDT): - 25 December (Christmas day) - 26 December (Boxing day) - 1 January (New Years day) - 2 January Here's a recap of our support hours.... New Zealand: 8am – 4.30pm (Mon-Fri) and 1am – 7am (Tues-Sat) Australia: 6am – 2.30pm (Mon-Fri) and 11pm – 5am (Tues-Sat) UK: 2pm – 8pm and 9pm (Mon-Fri) - 5.30am (Sun-Thurs) US (East Coast): 9am – 3pm (Mon-Fri) and 4pm – 12.30am (Sun-Thurs) To View More >>

.... and we do! Our clients look at the covers on our album samples and make judgements on what is inside. It's true! We help them do it. We want them to look at the cover and suspect that there is something very special inside. It was rewarding to know that when the New Zealand album award judges saw our 2009 award album in the first Musee cover they were wowed into silence. This cover demands respect. Working through the range of covers available to us we have made a studio decision to display a specific look for our albums. This makes them recognisable in the wild and it is our aim to earn those To View More >>

Photojunction and Queensberry's phone systems will be offline for several hours tomorrow, Friday (November 26) from 4pm New Zealand time as we upgrade and relocate our main phone server. Click here to check what time that makes it in your part of the world. During this time all phone functions, including incoming and outgoing calls, and voice mail, will be unavailable. If you do need to contact us during this time, please email us at info@photojunction.com and our support team will be in touch. We apologise in advance for any disruption this may cause, we'll be back on line as quickly as we can. To View More >>

We apologise if you've had problems following the release of v1.45. No ifs or buts. If you've been trying to make Queensberry's deadline, rest assured this problem won't stop you getting your album(s). Everyone in our support and the dev teams is focused on fixing the problems right now. Queensberry's had the usual pre-cut-off flood of orders over the last few days, including after the new release, and no more than the usual number of support calls (busier than usual of course, but normal for this time of year). In other words the new release does seem to be working for most of you – which is To View More >>

Following the recent webinar covering the Problem Reporter, I decided to cover the problems that happen AFTER the Reporter. First you might encounter problems exporting. Once you get those resolved, you need to send your order. Should be easy enough, and usually it is, but sometimes you can have problems there too. Since we don't have 24 hour support coverage, we thought it might be helpful to post some tips on how to resolve some of those issues too. Now when you go to send your order at 5AM, you might be able to help yourself before you even need us to help you! Problem #1: Photojunction Crashes To View More >>

PJ Nanny took to the airwaves again last week, bless her, and 'gently encouraged' Danny and I to run a webinar on the Photojunction Problem Reporter – which, let's face it, drives some of you nuts. And yet in the bindery we see order after order come in with no aggravation whatsoever. So what's the secret? Actually there are a few and we're happy to share. So with the promise of freshly baked scones for morning tea, we've booked a time to talk through some tips and tricks to make the pain go away. We've also asked our support team to send through a few real life examples of Problem Reporter To View More >>

Let's face it, PJ Nanny's Photojunction Problem Reporter drives some of you nuts. And yet in the bindery we see order after order come in with no aggravation whatsoever. So what's the secret? Actually there are a few, so we've booked a webinar to talk through some tips and tricks to make the pain go away. We've also asked our support team to send through a few real life examples to discuss, and as usual you'll be able to ask your own questions. Here's the details: Thursday 14 October @ 9am (NZDT) - What time does that makes it in your part of the world? Click here to register and for further information. To View More >>

With the addition of long time Photojunction fan Angelique Buckley to the Photojunction support team, our support hours have changed slightly to better accommodate our friends in the US and UK. There's a wee gap between shifts due to the switch over between our NZ and US staff, but you'll be well looked after for most of the day - and there's even a bit of coverage for you moonlighters ;) New Zealand: 8am - 4.30pm (Mon-Fri) and 1am - 7am (Tues-Sat) Australia: 6am - 2.30pm (Mon-Fri) and 11pm - 5am (Tues-Sat) UK: 2pm - 8pm and 9pm (Mon-Fri) - 5.30am (Sun-Thurs) US (East Coast): 9am - 3pm (Mon-Fri) and To View More >>