Some of our clients enjoy smoother sailing than others. Less aggravation, calmer waters... An interesting thought whichever group you fall into! One important reason for this is that some of you understand our systems better than others. And yes, we accept we don't always do a good enough job of explaining them. One reason for this blog is to address the problem with bite-sized tutorials on topics suggested by you or our own staff. So over the next few days we’re going to discuss a few key issues. Here’s our goal: For you, an efficient, easy-to-understand system that gets you back to shooting To View More >>

[caption id="attachment_1348" align="alignnone" width="500" caption="Photography by Michael + Anna Costa"][/caption] Although we'd love all our clients to print with us, and most now do, we can't expect that everyone will. It's a huge ask to send your images to the other side of the world for printing.  But sometimes, for reasons that have little to do with the printing itself, we need really tight control to deliver you a good result. Duos are a prime example. The design and craft processes that allow us to integrate digital and matted pages, create split mats etc are intensive and very demanding. To View More >>

A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>

I don't read the instructions unless I need to. Needing to is defined by 'it won't work unless you read the instructions.' One of the weaknesses in Photojunction is its simplicity and a sense that you can work it out just by using it. Some of us would have it no other way. But that means there is a tendency to apply the status quo approach to it. It is too easy to write off something because you had a bad experience with previous versions. Ultimately we can become neglectful of progress through our established habits. I had a conversation over dinner with another photographer last night. They said To View More >>

Alan (not his real name) and his wife were long-standing clients of one of our competitors. They came to us because they didn't like the way they'd been treated. Unlike Katherine, who likes us (even if she's frustrated), we haven't earned anything from Alan and his wife except a chance to win their business. Alan's customers really like our Duos, which of course they couldn't get before, but he finds designing and ordering them difficult. Alan designs them on paper and his wife recreates them in Remix. Alan's designs are reasonably complex, his wife is a fan of her old software (which can't handle To View More >>

Three points! 1. Investigate and determine your clients needs, limitations, and dreams. 2. Establish design objectives. 3. Exceed your clients' expectations. We set the parameters of size, style, and content from discussions with our client prior to the wedding. Having a series of questions to answer on a sheet means you get the information you need. Album type, size, and budget are the first questions. Then how many albums and what these would do. We gauge their response to our sample albums and ask questions about what might be important. We define the style by giving them a key description and To View More >>

When you contact Photojunction support about a issue you're having, Ian C, Christine or myself  always aim to get back to you within one business day. But if you're after a quicker fix, we'd suggest you check out the wealth of information we've got online first. Here are the best places to find specific information about Photojunction: Photojunction Support Forums: http://photojunction.com/forums/ Photojunction Blog: http://photojunction.com/blog/ Photojunction Remix help resource guide: http://photojunction.com/blog/remix/ Photojunction Website: http://photojunction.com/ The quickest way to find To View More >>

Remix Final 1.30 is the combination of six months hard work, four beta releases and invaluable feedback from our loyal community... It's the most comprehensive, intuitive and effective version of Photojunction Remix we’ ve ever released. We hope you’ ll think so too. But first up, here's a quick review of the major features first released in the beta releases since 1.25. Remix beta 1.26: A feature packed release which included text functionality , importing PSD ’ s as templates and images, and proof sheets . Remix beta 1.27: The game changer - new interface, managed workflow and built To View More >>

My first reaction when asked to write a post was No Way! I'm a support person. Luckily I got time to think about it. How hard can it be? Danny and Ian B blog all the time with, umm, flair and finesse. But since Focus they've been hard to live with because, like the Conchords, they have a fan (one). I wanna be a star too, but my job description calls for "calm and methodical". When did that make you a star? But calm and methodical is a good way to approach Photojunction Remix, especially in the beta phase. Especially if you’re an ‘I hate computers’ or ‘I’m not technical’ type. Some of To View More >>