Queensberry and Photojunction's phone systems will be offline for several hours tomorrow, Friday (November 26) from 4pm New Zealand time as we upgrade and relocate our main phone server. Click here to check what time that makes it in your part of the world. During this time all phone functions, including incoming and outgoing calls, and voice mail, will be unavailable. If you do need to contact us during this time, please email us at info@queensberry.com and our customer service team will be in touch. We apologise in advance for any disruption this may cause, we'll be back on line as quickly as To View More >>

Following the recent webinar covering the Problem Reporter, I decided to cover the problems that happen AFTER the Reporter. First you might encounter problems exporting. Once you get those resolved, you need to send your order. Should be easy enough, and usually it is, but sometimes you can have problems there too. Since we don't have 24 hour support coverage, we thought it might be helpful to post some tips on how to resolve some of those issues too. Now when you go to send your order at 5AM, you might be able to help yourself before you even need us to help you! Problem #1: Photojunction Crashes To View More >>

The other day we received an invoice from Queensberry and my wife (the fabulous Jo Grams) exclaimed, 'Crikey!' (she's Australian). It was a lot of money for an album! Too much? We talked about it and came to the conclusion that we were getting what we were paying for. We want to give our clients the best we can deliver. This means many things, not the least of which is getting them the best albums we can. We could reduce our personal costs by using less expensive covers, mounting systems, and not getting the full colour service, BUT would the outcome still fit into the requirement of giving our To View More >>

We regret to advise that due to a line break outside our control our secure websites and email are down. That means you can't access your Queensberry account, Queensberry's and Photojunction's registration systems aren't working and we cannot access your email. Your email should have been received but we can't get to it: to avoid confusion please don't resend it unless you don't hear from us within normal service times once we're back online. It could be 24 hours before we're back up. Our apologies for the inconvenience. When we get more news we'll post it here. To View More >>

We regret to advise that due to a line break outside our control our secure websites and email are down. That means you can't access your Queensberry account, Queensberry's and Photojunction's registration systems aren't working and we cannot access your email. Your email should have been received but we can't get to it: to avoid confusion please don't resend it unless you don't hear from us within normal service times once we're back online. It could be 24 hours before we're back up. Our apologies for the inconvenience. When we get more news we'll post it here. To View More >>

I always enjoy Tom Fishburne's Brand Camp, and his latest cartoon makes a timely point. We've just finished Queensberry "Sales Week", where we we bring together our Account Managers and Support People from round the world to talk with the Design and IT teams, the Bindery, the Lab and Order Processing - and to each other of course. Like many of our clients, some of our people work alone most of the time and they enjoy the chance to mix it up. If that's the right expression – actually I admire the way everyone works so well together! But it's hard work for them. I was with them for a day, and To View More >>

Huge thanks to all for sending your orders in ahead of the deadline. In contrast to earlier years we had the surge processed and into our systems within a day or two, and despite another significant increase in volume, we're better placed than last year to handle it. Talking to people since it's apparent that at least some of you have held back orders because you know you've "missed the deadline." Well - early Christmas present - we can cope with more! Don't forget we're back a week earlier this year as well. If you get in quickly by confirming orders that are still in the system, or sending in To View More >>

Some of our clients enjoy smoother sailing than others. Less aggravation, calmer waters... An interesting thought whichever group you fall into! One important reason for this is that some of you understand our systems better than others. And yes, we accept we don't always do a good enough job of explaining them. One reason for this blog is to address the problem with bite-sized tutorials on topics suggested by you or our own staff. So over the next few days we’re going to discuss a few key issues. Here’s our goal: For you, an efficient, easy-to-understand system that gets you back to shooting To View More >>

[caption id="attachment_1348" align="alignnone" width="500" caption="Photography by Michael + Anna Costa"][/caption] Although we'd love all our clients to print with us, and most now do, we can't expect that everyone will. It's a huge ask to send your images to the other side of the world for printing.  But sometimes, for reasons that have little to do with the printing itself, we need really tight control to deliver you a good result. Duos are a prime example. The design and craft processes that allow us to integrate digital and matted pages, create split mats etc are intensive and very demanding. To View More >>

A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>