We regret to say the fibre connection to our print lab has just been cut. As a consequence our FTP upload service has been disrupted and you will not be able to upload orders from Photojunction until it is repaired. Our lab team is also out of email and phone contact. Our Bindery staff are still able to communicate and Workspace is operating normally. We are moving staff between sites so that we can get tech support back up and running within an hour or so. We are working on this urgently and will advise when we know how long the repair will take, but we expect it to be a matter of several hours. To View More >>

We regret to say the fibre connection to our print lab has just been cut. As a consequence our FTP upload service has been disrupted and you will not be able to upload orders from Photojunction until it is repaired. Our lab team is also out of email and phone contact. Our Bindery staff are still able to communicate and Workspace is operating normally. We are moving staff between sites so that we can get tech support back up and running within an hour or so. We are working on this urgently and will advise when we know how long the repair will take, but we expect it to be a matter of several hours. To View More >>

Three things I try not to do: write about our competitors, jump to their defence, and risk offending people who could be our customers; but today I’m going to do all three. I want to write about the huge outpouring against Smugmug over their price increase – and suggest a few things you should think about before you jump ship, if you’re with them. I must admit I find these outbursts upsetting, no matter the justification. When I started to use the Net back in the 90s, it was all about support, helping each other and respect. In the world I want to live in, you respect the businesses that To View More >>

Last Friday was my last day working for Queensberry. Thanks to the holiday weekend, today is technically my first day as a stay-at-home mom. Excuse me if I ramble, but this is a huge change for me. It has been a whirlwind of an adventure working with the Queensberry family. And it really is just that. Family. In late 2007, I left Apple to start working in a photography studio. Designing wedding albums was a job?! Crazy. I was quickly introduced to Photojunction. By mid-2008 I had annoyed the PJ team enough that they rewarded me with a free Photojunction license for as long as the application existed. To View More >>

We're closing the gap on our timezone differences! We know it can be tricky when you're wanting to get under way with your work but you're battling with different time zones. We want to make getting in touch with us as easy as possible, so the good news is, we've extended our customer service support hours! From today onwards our open times are 6am to 5pm and 8pm to 12am Monday - Friday UTC/ GMT +12 hours. If you need help figuring it out, there's a handy time zone converter here. During these times you can also access our live help (available via our website). Please note we will not have To View More >>

DHL recently announced that they are discontinuing their US domestic service (U.S Express) to focus on their more profitable international services. However this change won’t affect our service to you. That’s because the only services affected are DHL shipments being sent from one US location to another. We ship all our international orders direct from our bindery in New Zealand and DHL have assured us that this change won’t affect you or us in any way. We’re working hard to get as many orders as we can dispatched before our December close-down. Rest assured that our expected delivery times To View More >>

Our clients featured strongly again this year among the winners of the 2009 Annabel Williams Contemporary Photographic Training (CPT) Awards. Sarah Wright took out the Queensberry-sponsored Portrait Album category (we featured the wedding album category winner a few days ago). Ex-CPT student Sarah submitted this design of a portrait shoot of a teenager shot in the Borde Hill Gardens - a country estate in the South of England. “The subject really wanted a rural shoot as he loved the country side and country clothing – so I utilised the Estate’s striking features like the wrought iron gates, To View More >>

When next you login to Workspace you'll see we've released an upgrade that makes major changes to the price list and shopping cart features. Largely these come from listening to your feedback as users, but we also need to change the way we handle taxes in Workspace at both the wholesale and retail level. We are sincerely grateful to our “early adopters”, and we’re sure you’ll like the changes - read on! - but if you’re already using these features you may need to edit your price lists, so this is an important heads-up. 1. You can now sell a range of Queensberry books and albums through To View More >>

Wow, what a busy couple of weeks. The marketing team obviously thought we were getting a bit lethargic under our winter coats, so threw a special in your direction. The result is that Mid-Winter Christmas feeling going on and our departments all humming – the lab, the press people, the design team and the bindery going "gang busters". The tech support team certainly had the cobwebs blown out by all the questions from customers old and new. It's great to see so many people having a go at Workspace. Thanks for your business! I hope you'll be experiencing that Christmas feeling in a few days when To View More >>

We have been running Live Help for a few weeks now and the response has been overwhelming. If you spot the little green button on most of our website links, click on it to connect with one of our team who can help with your queries. It certainly cuts out the emails, and we enjoy talking to you guys. If the button is grey it means we're not on line or are all busy right now, so just write your query and and we will answer with an email as soon as we possibly can. Help is never too far away. Cheers, Pete To View More >>