A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>

Alan (not his real name) and his wife were long-standing clients of one of our competitors. They came to us because they didn't like the way they'd been treated. Unlike Katherine, who likes us (even if she's frustrated), we haven't earned anything from Alan and his wife except a chance to win their business. Alan's customers really like our Duos, which of course they couldn't get before, but he finds designing and ordering them difficult. Alan designs them on paper and his wife recreates them in Remix. Alan's designs are reasonably complex, his wife is a fan of her old software (which can't handle To View More >>

At the seminar I mentioned recently the presenter prefaced anything that might sound critical with, "I know this doesn't apply to you, but..." So, I know this doesn't apply to you, but... Tony Bramley had this to say about Johanne's last post: "There have always been crap photographers. Even in the days of film our old lab used to tell us of terrible exposures etc. "It's just there are more of them with digital cameras who think they can do a professional job in a very amateur way. If they don't know their trade and tools they are not professionals. As a printing company as well as an album To View More >>

Is it just me or are we all (suppliers to the wedding industry) suffering from our clients' "fear of commitment"? The numbers of bookings are down, the time between booking and getting married is getting shorter. "It's the Recession," we cry, and it's almost true. It's not the recession, it's the fear of it. How can we overcome that fear? This is just a question, but ... are we better to say, "We'll give you a 20% discount" or, "We can be flexible?" What does "flexible" mean? It might refer to payment terms. It might mean they can start with a 'shoot only' package and add the trimmings later – To View More >>

I have to say this. That leather is beautiful. Well I certainly think so. It's is part of our new contemporary range, specially made for us. Heather and I were lucky enough to visit the tannery in Europe last month and we were very impressed. So much individual attention to every hide, from the initial inspection and grading (by four very serious men) through to the final finishing processes and packaging. Not to mention their environmental commitment,  and even the way they engaged personally with us. We visited our paper suppliers too. Same story. Great people, great product, high standards. To View More >>

We don't celebrate Thanksgiving in New Zealand, but I wish we did. After all Kiwi kids have taken Halloween to heart. What a fantastic opportunity to stop, reflect, and express gratitude to those who share in our lives. So from the other end of the earth we want to express our gratitude to our clients, readers, suppliers and all the people round the world who own a Queensberry album. Thank you for your support, your friendship, your love and your commitment. Queensberry wouldn't be what it is without you. We never forget that, and we're truly thankful. Cheers from everyone, Nigel To View More >>

We don't celebrate Thanksgiving in New Zealand, but I wish we did. After all Kiwi kids have taken Halloween to heart. What a fantastic opportunity to stop, reflect, and express gratitude to those who share in our lives. So from the other end of the earth we want to express our gratitude to our clients, readers, suppliers and all the people round the world who own a Queensberry album. Thank you for your support, your friendship, your love and your commitment. Queensberry wouldn't be what it is without you. We never forget that, and we're truly thankful. Cheers from everyone, Nigel To View More >>

He always found it difficult going to a new supermarket ... so he stuck with the one he had used for the last five years. He knew where the dried apricots were, and the gluten free pasta was always down the third aisle on the second shelf up. He didn’t see the need to be a supermarket slut chasing the best price on freshly dug potatoes. He felt safe. He shopped safe, and a diversion from the standard shop might be an adventurous purchase from the delicatessen's department. He liked that nothing changed except the weekly special. On holiday recently he went shopping with a friend and suddenly To View More >>

Remix Final 1.30 is the combination of six months hard work, four beta releases and invaluable feedback from our loyal community... It's the most comprehensive, intuitive and effective version of Photojunction Remix we’ ve ever released. We hope you’ ll think so too. But first up, here's a quick review of the major features first released in the beta releases since 1.25. Remix beta 1.26: A feature packed release which included text functionality , importing PSD ’ s as templates and images, and proof sheets . Remix beta 1.27: The game changer - new interface, managed workflow and built To View More >>

The industrious PJ developers have certainly been busy. They've just posted another new beta that builds on the last release, v1.26. Put them together and we have a transformation. Ever since we first released Remix we've been asked to simplify and streamline the workflow, and we believe we've done that here. As you can see from the screen shot, album set-up has been transformed - reduced to a single screen that can gather up all the information an album vendor needs to make your album (click on the images to see them full-size). This particular screen shot is to order a Queensberry, but the options To View More >>