Before they invented pixels much of the stuff that we do in post production happened to the image as it was taken. There used to be a vignette you could apply 'on camera', there were wonderful things that you could do using a softar filter. There also was attention to detail. Details of composition, lighting, expression and, dare I use the word, posing. We now shoot a ridiculous number of frames as we become more opportunist and somehow more reckless. Certainly from this reckless/prolific behavior we get some true gems, but we often create more work than is necessary. I just wanted to give a plug To View More >>

Alan (not his real name) and his wife were long-standing clients of one of our competitors. They came to us because they didn't like the way they'd been treated. Unlike Katherine, who likes us (even if she's frustrated), we haven't earned anything from Alan and his wife except a chance to win their business. Alan's customers really like our Duos, which of course they couldn't get before, but he finds designing and ordering them difficult. Alan designs them on paper and his wife recreates them in Remix. Alan's designs are reasonably complex, his wife is a fan of her old software (which can't handle To View More >>

The stranger in the coffee shop looked at us, almost as if we were insane, and said in a tired voice, "Sleep while you can!". It was an ominous warning, over a month ago. We were (Jo was) a month off giving birth and at the time sleeping was getting uncomfortable. On June the 2nd, 2009, Ida Valentina van Kan graced us with her arrival. 7lb 3oz of beautiful girl. [caption id="attachment_3365" align="alignnone" width="500" caption="Ida Valentina"][/caption] After 10 days the warning seems premature. Sleep isn't too bad, in fact we feel incredibly lucky. I am learning things from her.  She will let To View More >>

Tupperware 'fan boys' are everywhere. Prodding the skeptical, hosting Tupperware parties, and enthusiastically trying to convince their peers of the benefits. Their argument: Once you try it, you'll understand. And most people do. The experience of using Tupperware's product is usually enough to quickly switch a sceptic's loyalties, and soon enough they'll be passionately promoting the product themselves. That's (loosely) Tupperware's business model, and you can see how it would have a snowball effect. They've built a brand around positive customer experience and word of mouth marketing.  As To View More >>

Image © by Brett So Danny and IanB got to travel to Focus and feel the love, but what about the rest of us? The line at the coffee machine got a bit shorter, that's what. Whoop-di-doo. As you can imagine, with Remix in beta, it's been pretty hectic for the support team recently. Lots of new people learning the software and an inbox stuffed with emails... So your Support Stars implemented a new strategy called Inbox Zero. It involves us getting everything out of the inbox by the end of each shift. We have folders for individual team members where we can transfer anything particular that they're To View More >>