Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

In case you're wondering after our recent posts —  we don’t think digital files are the enemy! Today’s clients expect them. And we know (because digital downloads are such a popular feature in Workspace)  that for many photographers, they’re a vital part of a thriving, sustainable business — and when embraced with intention, they can enhance, not diminish,  the client experience. They are the first step in a meaningful client relationship. Today’s clients want to share, relive, and carry their memories everywhere. So think of digital To View More >>

As a photographer, your creativity is your super-power. It’s what sets you apart, what draws clients to you, and what fills your work with meaning. But when your days are spent juggling inboxes, invoices, timelines, edits, orders, banking, and endless other to-dos, it’s easy for that creative spark to fizzle out. Here’s the truth: you don’t need less structure to be more creative — you need better systems. Think of systems as the scaffolding that holds your business up — so your creativity can roam freely within it. Strong systems take care of the repetitive To View More >>

Previous | Contents | Next Download the eBook The quickest way to go out of business is to be romantic about how you make your money. — Gary Vaynerchuk These posts lay out lessons from 50 years listening to successful social photographers — in other words, those who’re paid by the people in their viewfinder —  not by their boss, or by newspaper editors, book publishers, corporations or advertisers. Not art or decor sold in online stores either. We used to say that Queensberry’s clients were mid- to high-end photographers and those who aspire To View More >>

We've made changes to the Workspace Client Gallery setting "Viewers must register" after some great feedback in our Facebook group, The Insider. Until now if you turned on the "Viewers must register" gallery setting, visitors had to create an "account" before they could view a gallery. The setting was optional, and its purpose was to track who was viewing your galleries and to collect their email addresses. This change will make it easier for people to get access while still allowing you to collect those addresses. Here's what we have done We've replaced the original setting with "Require Email To View More >>

What’s the most important part of an album? Your photography and how it’s presented!  That’s why for a while now our primary focus has been on pages … more page types … more and better printing options … album design and proofing tools. But right now we're focused on covers! — giving you and your clients more cover materials to choose from, and even more ways to customise. Last week we announced 22 new cover materials … but that’s only half the story! Now you can take your albums to the next level with our compelling new range To View More >>

Micro-Leather is our most popular cover material, right up there with genuine Classic Leather, and it’s now available as an upgrade for Studio Boxes. These boxes look and feel so beautiful, and we know your clients will love them.  You can order them with all the standard Studio Box options (USB, bow closure and embossing).  The interiors are also Micro Leather, a beautiful touch that really does scream luxury. They are available in depths to suit 10, 15, 20 and 25 mats. Choose from our six Micro Leather colours: Onyx, Shadow, Ink, Powder Blue, Eggshell To View More >>

The festive season is a great time to promote yourself and let your clients know how much you appreciate them. There's no doubt that photographs make fabulous personal gifts, especially in a nice mat, frame or canvas.  Personal touches, and adding value to packages, are good ways to have an impact without breaking the bank. 1. Give something away! Everyone loves a freebie. This could be a loose or matted print, or even a Canvas. These items have relatively short turn-around times, so as long as you hold the giveaway far enough in advance, they will have them by Christmas To View More >>

Apparently some people think free album design and colour correction is a temporary promotion. No, it’s here for good! Here for good as in permanent. Here for good as in good for you! So here’s how to have a happy New Year with … QUEENSBERRY'S 2014 ALBUM WORKFLOW 1. Upload your image files to Workspace. 2. Order the album (size, cover style, page type etc). 3. Select our free design and colour correction options. 4. Send your order. How’s that for easy? Your work goes out in an album you can be proud of, you pocket maybe 100% mark-up on the sale - and it takes next to none To View More >>

Made By Hand from Queensberry on Vimeo. Want to see what goes into making a Queensberry? We commissioned this brief movie as a way to say thank you to all the terrific people who make our albums … and who make us so proud. Johannes shot the images as he and I walked through the Queensberry Lab and Bindery one afternoon. The photography is all real and unstaged. Johannes created the video and set it to music by Amy Seeley, who has a lot of new fans. Thanks again to everyone involved, including the host of Queensberry photographers whose work you can glimpse along the way. Cheers, Ian PS If you To View More >>