When you contact Photojunction support about a issue you're having, Ian C, Christine or myself  always aim to get back to you within one business day. But if you're after a quicker fix, we'd suggest you check out the wealth of information we've got online first. Here are the best places to find specific information about Photojunction: Photojunction Support Forums: http://photojunction.com/forums/ Photojunction Blog: http://photojunction.com/blog/ Photojunction Remix help resource guide: http://photojunction.com/blog/remix/ Photojunction Website: http://photojunction.com/ The quickest way to find To View More >>

Final feedback from my email, Your next album company Unless you have someone on the ground talking to people you are never going to get the real story... That comment's from the UK, where we actually do have someone on the ground – take a bow, Jo! But Jo, a Londoner, is the exception not the rule. Most of our client support people work from New Zealand. Gino, for example, gets up really early to talk to people in North America, while Kirsten works really late to help Jo with the Brits. But it's great to meet people face-to-face, so why don't we base more people locally? First, where would To View More >>

[caption id="attachment_922" align="alignleft" width="225" caption="Pavan and Sara"][/caption] Have you heard that funny story Danny tells about how far PJ has come? How it was originally developed by a one guy in a cupboard? And that poor guy had to answer the phone as well? Stretching it a bit, Danny, but not much... Anyway, if you've been with PJ since Day One you'll remember that guy, Pavan ... and maybe how worried you were that the wheels would fall off when he left to further his career! Well the wheels didn't fall off (thank you Sepehr) but we've kept in touch with Pavan, who's an awesome To View More >>

Well, we made Photojunction free ... now what? After yesterday's new final we're finalising the development schedule for the next few months. It's always been our goal to make Photojunction the software of choice for wedding and portrait photographers, and we really appreciate the support we get from the thousands of photographers who use it. But we do also recognise that there are four areas where people struggle, or where we can see strong opportunities for improvement. 1, While most people fly through the set up procedure, some people struggle. Maybe it doesn't work as they expect, and therefore To View More >>

The best album design software is now free to all. The Directors of Queensberry and Photojunction are delighted to announce a major change of direction for Photojunction. Effective immediately PJ Remix is a free download for photographers everywhere. The “price” will be to register with Queensberry and allow us to send you a monthly message. Click here to download the free software now. • Photojunction will continue to enable third-party album resources as well as the “DIY” functionality that allows users to design un-matted layouts sized for any vendor. • Software support and training To View More >>

Image © by Brett So Danny and IanB got to travel to Focus and feel the love, but what about the rest of us? The line at the coffee machine got a bit shorter, that's what. Whoop-di-doo. As you can imagine, with Remix in beta, it's been pretty hectic for the support team recently. Lots of new people learning the software and an inbox stuffed with emails... So your Support Stars implemented a new strategy called Inbox Zero. It involves us getting everything out of the inbox by the end of each shift. We have folders for individual team members where we can transfer anything particular that they're To View More >>

My first reaction when asked to write a post was No Way! I'm a support person. Luckily I got time to think about it. How hard can it be? Danny and Ian B blog all the time with, umm, flair and finesse. But since Focus they've been hard to live with because, like the Conchords, they have a fan (one). I wanna be a star too, but my job description calls for "calm and methodical". When did that make you a star? But calm and methodical is a good way to approach Photojunction Remix, especially in the beta phase. Especially if you’re an ‘I hate computers’ or ‘I’m not technical’ type. Some of To View More >>

I spent my lunch hour reading a forum post (not here obviously!) about "the best album template software". I guess I may be preaching to the choir, but... 1. Are "clunky" and/or "badly supported" the most common descriptors for album planning software? (We know Remix is "v1.0" right now, but check out our forums - we're committed!) 2. So, why not design your albums in Photoshop? It's exceptional software, but even Adobe doesn't suggest that's a good idea. Adobe's layout software is InDesign, part of Creative Suite. Another great application - we use both ourselves. 3. But what does InDesign know To View More >>

Hi All I just wanted to paint the scene here at PJ HQ... The Developers, Designers, and Support all walking around with the new office toys; stress balls! I saw two developers playing a make-shift game of ping pong with them last night (I say fair enough after sorting out so many bugs last week.) These stress balls have been a big hit. So if you're feeling any of the following; jaded, dog-tired, pooped, spent, haggard, fraught or maybe just bored, go buy a stress ball they're worth every penny. A more relaxed Danny PS To add a comment (always welcome) go to www.queensberry.com/junction/ To View More >>

There are two rather nice new features in the update we've just released. First, as I said yesterday, you can now specify a page size and design digital (un-matted) albums for vendors who don’t actively support PJ Remix. Second, you'll find the first expression of our Collection Builder. Display a Group, Collection or Folder in the Event window ("filter" them if you wish). Then click on the "More" button at the top of the screen and try "building a collection" (click Yes, No or Skip). Don't miss the count at the bottom left of the screen which shows how many images are left to decide upon. Hit To View More >>