Four years in, and Suzanne Black could teach a lot of people a lot of things…especially about marketing and surviving when times get tough. I had a chat with her about what she thinks are the keys to success, how she turns 90% of her enquiries into bookings and why albums are so important to her business. Positivity is contagious. Suzanne is feeling positive right now. I haven't heard that response to a question about the state of the economy in a long time, but after chatting I've decided describing her as "positive" is an understatement... She says, “In the current climate I think it's more To View More >>

I just made a couple of new friends, Jeff and Erin Youngren from San Diego… And it took all of a couple of minutes. Stephen and Danny first met these guys at WPPI in Vegas, and we’ve been in touch ever since. You may remember our post about their new website and promo video so I asked them to share some of their experiences around online marketing, business and their album strategy.  But it was their philosophy, not only to business, but to life, that dominated the conversation. Let’s be friends Jeff and Erin had just returned from a holiday to Walt Disney World in Orlando, Florida, with To View More >>

Why not design your albums in Photoshop or InDesign? A lot of people do, and they're great applications – we depend on them both ourselves. A few thoughts … Adobe don't think designing your albums in Photoshop is a good idea. That's not what it's for. Adobe's page layout software is InDesign. So how much does InDesign know about wedding and portrait photographers, their workflow, their albums and their suppliers? InDesign doesn't know what DPI your lab needs, or what file type, or what size the printed layouts should be, or about bleed and trim requirements, or what colour management processes To View More >>

I daren't start this blog with 'In my day ... things were different!' In my day 'We' were the difference ... we were the new generation biting at the heals of 'the old guard'. There was always going to be a new generation coming in to replace what we did. Several things happened in the wedding industry when I was starting up. People started looking for images that were less formal and more photojournalistic, and people started asking for their negatives. Enter Generation 2.0, invigorated and empowered by the digital revolution. Camera makers have made it easier for our audience to be better aligned To View More >>

I don't like long posts, and I'm always at Ian and Nigel to keep 'em brief so I apologize. This recent post prompted Ken to comment and me to respond with this, my longest ever... Ken asked whether our industry's main challenge wasn't "crap photography" but competitors with stupid pricing, for example, "2 photographers, hi-res images and Queensberry with 60 images for £1500." Ken suggested that people like that shouldn't last in business but they keep coming back... So I presume that if in fact they're surviving, they're probably a high volume, low margin outfit - possibly with healthy post-event To View More >>

Let's wrap up this Problem reporter series and stop ignoring the elephant in the room… Who needs a problem reporter anyway? After all, as we confirmed at the webinar it drives some people nuts. Well I'm glad you asked! I should start by saying it's not an unusual concept. Try googling "pre-flight", for example, and check out the Wikipedia and Adobe listings in particular. What the pre-flight process does in the printing industry is ensure that digital files sent for printing are all present, valid, correctly formatted, and of the desired type. Why? Because, if they're not, the job can't be done. To View More >>

I just participated in a panel discussion on management accounting for professional photographers. Well I was invited, but my contribution was zero (I'll explain in a minute). However the experience brought something to mind that I think is important, so here goes. Having an accountant (and keeping regular management accounts) is like having one leg. A damn sight better than none. But two is much better. The first leg is the data, keeping score. The second leg is analysis: strategising, playing what-if with the numbers, thinking through your options and how they might impact your bottom line. To View More >>

Meet Chris MacKenzie. He's new to the industry. He's working hard to build his business. He's doing it in the tough UK market. And, he's just set up a promotion with an exclusive venue in his area. A real 'corker' to use his words. "The first day I was there, I met the Executive Vice President at Pebble Beach Golf Resort. The next day I met a billionaire. On my third visit, I met an Australian couple who'd just returned from a luxury six week tour of Europe. They were so taken by my sample albums that the chap started asking about using Queensberry to display his holiday snaps." Now some might To View More >>

Kathryn tweeted Ian about his blog post on selling to men, saying her studio actually did better with guys than girls. He asked her if she'd mind sharing with us - Nigel Just like Johannes, I read Ian's comments the other day about selling to men with great interest, because of late, we've noticed a real trend in our business: Grooms seem to like us more than brides do! While that's actually mildly alarming in one way (we don't want brides NOT to like us!), it's also a good thing. It means we don't need to worry about the grooms seeming bored, terrified, or otherwise un-engaged with us and what To View More >>

If you haven't been to the Photojunction website or blog lately, you won't recognise them. What's going on? Well, the old PJ site had to go, for several reasons. • Danny was embarrassed by it (me too). • PJ has changed so fast that a lot of the support info was out of date. • There's a bit of misinformation out there (I'll get to that). • And it's high time we came out of the closet… So here's the story: In case you don't know, Photojunction is a Queensberry project. It dates back ten years to when we first realised that any album supplier without a software solution was history (we were To View More >>