We regret to advise that due to a line break outside our control our secure websites and email are down. That means you can't access your Queensberry account, Queensberry's and Photojunction's registration systems aren't working and we cannot access your email. Your email should have been received but we can't get to it: to avoid confusion please don't resend it unless you don't hear from us within normal service times once we're back online. It could be 24 hours before we're back up. Our apologies for the inconvenience. When we get more news we'll post it here. To View More >>

Andrew Gardner posted a thoughtful comment on a recent post of mine in which I talked about a member of the public asking if I would sell her a Queensberry album. He's concerned that Queensberry's aim to build their brand amongst brides might turn the albums into a commodity and encourage discounting (eg "click here for cheapest QBY albums!") His thoughts probably reflect the concerns of many photographers. He says, Obviously we can't be complacent and we should always be thinking of unique and original ways to make ourselves stand out. But I have a niggling feeling that what Queensberry thought To View More >>

I am writing this while wearing my studio owner's hat. We received this email today: Hi, I am looking to buy a queensberry album 15x15, black leather with names embossed on the front. I think you can only buy these albums through photographers and I was wondering if you sell them? Thanks, This email confirms two things for us That (1) amongst the general public there is an awareness/recognition of, and a demand for, the Queensberry brand, and (2) that Queensberry are not selling direct to the public. Both of these things validate our choice of Queensberry as our album supplier. Enough said Cheers, To View More >>

Last post I said we didn't get married in a castle. This time I get to admit we didn't drive Bentleys to the venue. I'm starting to feel quite a man of the people! ... I'm not a car guy. The two cars I've owned have been hand-me-downs from my mum, and I prefer to ride my Vespa. You get the picture. But the guys' one job at a wedding is to choose the car - the colour and make and model and size ... and it proved to be a little harder than I expected... Kayla grew up driving BMWs and Audis, so I wanted something a little different. A couple of Bentleys would have been nice. But it turns out finding To View More >>

This will be our third release in three months - notice a trend? The last two were betas adding the new features you've wanted and now this final builds on them to give a stable platform to start 2010.  So to jog your memory here are a few of our favourites... Photojunction 1.32b (release notes) Alignment got some serious attention (accuracy, stickiness, and clarity) Centering got smart (wings, flips, and panoramic) "Undo" got a speed boost ('nuf said) Photojunction 1.33b (release notes) Start window got a makeover (uploads, blog, store and more) Instant Slideshow got resurrected from Retro To View More >>

We've been off-line since the weekend – nearing the end of a fraught server upgrade! We apologise for the lack of communication. One of the consequences is that we haven't been able to read your mail in support suite - it's there but we can't access it - but at least there are still flesh and blood people working on your albums, and we'll email everyone as soon as we're up and running again. Shouldn't be long. To View More >>

Johannes is half way through his MPA-sponsored tour of the UK. Coventry and Croydon are behind us and we're sitting in the BA lounge on the way to Falkirk with Staveley (sponsored by CPT) to come next week. He's had some very generous feedback, and well deserved I reckon. The estimable Simon Whitten called it "genuine, exceptional and inspiring" on DWF and a number of people have emailed Johannes directly. Quite apart from his photographic and design skills what always strikes me with Johannes is how genuine he is in getting to know his clients, so that he can apply his talents to their specific To View More >>

This post has been superseded by new Photojunction functionality. PJ Remix's Order Wizard saves "Bundles" (folders) of files to your hard disk ready for you to upload them to your album supplier and/or lab. But Remix itself doesn't do the upload. Queensberry does that with LabFTP. Somethimes confusion arises around two points: 1. Occasionally users think they're done once they've run through the Order Wizard. Not so. All you've done is email us to expect an order. You still need to upload the files. 2. Occasionally a photographer will open the bundle, take out what (s)he thinks we need and uploaded To View More >>

Some of our clients enjoy smoother sailing than others. Less aggravation, calmer waters... An interesting thought whichever group you fall into! One important reason for this is that some of you understand our systems better than others. And yes, we accept we don't always do a good enough job of explaining them. One reason for this blog is to address the problem with bite-sized tutorials on topics suggested by you or our own staff. So over the next few days we’re going to discuss a few key issues. Here’s our goal: For you, an efficient, easy-to-understand system that gets you back to shooting To View More >>

A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>