When we think about "client experience" we can concentrate too much on logistics — timely communication, smooth booking, on-time delivery. Those things matter — a lot — but the real magic happens when we focus on how our clients feel at every stage of the journey. Because at the heart of photography is emotion. People book us to capture something meaningful: a moment, a milestone, a memory. And long after they’ve forgotten what they paid or how many images they received, they’ll remember what it was like working with us. So, what do you To View More >>

Whether you’re just getting started with Queensberry, or you've been with us a while and want to revamp your product offering, we know it can all seem a bit daunting.   Especially for newbies there's a lot to learn — new ordering systems, new terminology, different page types, optional extras etc. Don't worry, we're here to help, and it's not that hard really! One of the few good things to come out of 2020 is that we're now all used to Zoom calls, and you can now pre-book these with us at a time to suit you. A one-on-one "face-to-face" session is a great way to get you sorted. To View More >>

We’ve been thinking a lot about how we can help our community get through everything going on in the world right now. So how can we help you navigate the storm?  We’re asking you for input because we don’t know how things are for you personally. Yes we have our own ideas, but please send us an email so we can talk about yours.  For now, please scroll down for details of a  shared promotion  offer,  plus a  discount on Workspace plans  to get you into Print Shop at bargain rates. We’re not giants of the industry To View More >>

Hello 2020… It’s time to wish you a Happy New Year! We trust that you’ve had a good break and are gearing up for the year ahead. We definitely are!  We’re posting this prior to our return to give you plenty of time to take advantage of our New Year special offers. To help you get started with Queensberry, or to help freshen up your studio if you’re already a regular! 40% OFF SAMPLE BOOKS AND ALBUMS We have so much new on offer — new materials, new pages, custom embossing … and Studio Albums! Don’t miss out! Offer applies to albums, books To View More >>

UPDATED: corrected an error with the Faux Leather selection. We're getting ready to introduce new cover material and embossing options, and we're pretty excited about it. But first we need to say goodbye to some of the existing range. It's hard turning our back on things we love, but we need to make way for the new. And normally the reason is simple … not enough sales. The good news is that the discontinued materials will be available "while stocks last". We just won't be reordering them, and we won't be including them in our swatches, which we're To View More >>

The design space is buzzing as we get ready to announce our first 2016 Workspace updates. After months of debate, covering the walls with design ideas, and then the hard work of turning them into code, and testing, we finally get to share!  Here’s the big picture: An updated retail shopping cart for you. Redesigned image gallery. New and improved website themes. New and improved blogging themes. New client website designs. And finally a new page editor so you can modify the themes without HTML coding. That’s way too much for a single blog post so we’re going to dig into To View More >>

"When you love something so much it's easy to become completely consumed by it." Tammie Pittwood was always the one with the camera at school. She had a thing for capturing moments, and from early on a passion for photography. But was equally as good at painting and decided to take a Fine Arts degree. She loved it but after graduating realised it wasn't for her. She loved the creative process of painting, and still misses it sometimes, but as a career it didn't inspire her as much.  Throughout university she photographed a few weddings for her friends, and so began her natural progression To View More >>

Remember the little domestic drama about how my briefcase and laptop were stolen? And how, to judge from my own buying behaviour, not everyone is going to downgrade to cheap and nasty just because of the recession? Well, yes, I bought the most expensive laptop bag I came across, but... I asked for a discount. You're not to know this but I'm a shrug-and-pay guy. It's my role in life to pay full retail, so for me to ask for, let alone get, 10% off is unusual. But what struck me was how the store projected itself. There wasn't a sale sign anywhere. Nothing to suggest times are tough, or please make To View More >>

Last post I explained how easy it is to "auto-share" your images on your own pages with Workspace, but the most powerful place to share them is on your clients' pages. The good news is it's ridiculously easy. The bad news is you need good manners and permission to pull it off - so probably easier for you than me?! The best place to share … with permission [caption id="attachment_17506" align="alignleft" width="500"] Click to view full size.[/caption] Let's assume you've uploaded a collection of images, clicked the blue SHARE button and auto-shared to your own Facebook and Twitter pages, as in To View More >>

The other day I proposed a way to encourage enquirers to look past your prices and make personal contact. It was partly a way to start identifying people who should be your clients, and withdrawing (politely) from those who probably shouldn't. You need to demonstrate to the first group why you’re the right photographer to spend their wedding day with! The 3% rule The 3% rule is our way of saying that you can't succeed by trying to appeal to everyone, and you definitely shouldn't try. It stems from the time, years ago, when we tried to estimate the number of professional photographers in the To View More >>