In 2000, when we started doing business in North America, our representative lived in Edmonton, Canada, and our very first clients lived in Houston, Texas, and Sacramento, California. No way could Darlene drop by! It’s a good illustration of our most interesting challenge as an international supplier: getting our products into new clients’ hands for them to touch and feel, no matter where they live. Getting started is an act of faith on your part, and an act of commitment on ours. “You take the first step and we’ll go the extra mile.” It gets even more interesting when the product is To View More >>

I just made a couple of new friends, Jeff and Erin Youngren from San Diego… And it took all of a couple of minutes. Stephen and Danny first met these guys at WPPI in Vegas, and we’ve been in touch ever since. You may remember our post about their new website and promo video so I asked them to share some of their experiences around online marketing, business and their album strategy.  But it was their philosophy, not only to business, but to life, that dominated the conversation. Let’s be friends Jeff and Erin had just returned from a holiday to Walt Disney World in Orlando, Florida, with To View More >>

Darlene Hildebrandt was running a very successful Edmonton (Canada) studio with her first husband when we first met in 2000. She'd come from nowhere to become one of our best clients in spectacular fashion - spectacular because it happened so quickly! Often we find new clients "convert" their business to Queensberry quite slowly. In many cases they have contracts with their customers to deliver a Brand X album, and feel obligated to do so. But having made the emotional commitment to move on, Darlene wasn't prepared to be that passive. Every single one of her upcoming wedding clients upgraded to To View More >>

We're proud to announce that New Zealand’s two specialist Pro Labs are to merge. Bob and Lena Tulloch have decided it’s time to exit the lab business after twenty-seven years so they can focus on their studio and gallery in Mt Maunganui. They are delighted that the Super-Lab operation will become part of Queensberry’s lab services. Bob says, “After so many years of personal involvement in the printing business this will inevitably be a wrench, but we are personally committed to making the transition a success for Super-Lab clients. Queensberry has the same commitment as Super-Lab to quality, To View More >>

Is it just me or are we all (suppliers to the wedding industry) suffering from our clients' "fear of commitment"? The numbers of bookings are down, the time between booking and getting married is getting shorter. "It's the Recession," we cry, and it's almost true. It's not the recession, it's the fear of it. How can we overcome that fear? This is just a question, but ... are we better to say, "We'll give you a 20% discount" or, "We can be flexible?" What does "flexible" mean? It might refer to payment terms. It might mean they can start with a 'shoot only' package and add the trimmings later – To View More >>

I have to say this. That leather is beautiful. Well I certainly think so. It's is part of our new contemporary range, specially made for us. Heather and I were lucky enough to visit the tannery in Europe last month and we were very impressed. So much individual attention to every hide, from the initial inspection and grading (by four very serious men) through to the final finishing processes and packaging. Not to mention their environmental commitment,  and even the way they engaged personally with us. We visited our paper suppliers too. Same story. Great people, great product, high standards. To View More >>

We don't celebrate Thanksgiving in New Zealand, but I wish we did. After all Kiwi kids have taken Halloween to heart. What a fantastic opportunity to stop, reflect, and express gratitude to those who share in our lives. So from the other end of the earth we want to express our gratitude to our clients, readers, suppliers and all the people round the world who own a Queensberry album. Thank you for your support, your friendship, your love and your commitment. Queensberry wouldn't be what it is without you. We never forget that, and we're truly thankful. Cheers from everyone, Nigel To View More >>

Hey it's Thanksgiving! I was brought up in the States (Kiwi Dad, American Mom) ... and we don't celebrate Thanksgiving in New Zealand. I miss it and I wish we did. It's a great time to stop and "give thanks", so here goes from Team PJ... Thank you for using our software, and for your friendship, your commitment, your bug reports, your patience and your feature requests. And a special thanks from Support, who say the phones are real quiet today! Cheers, Danny To View More >>

We don't celebrate Thanksgiving in New Zealand, but I wish we did. After all Kiwi kids have taken Halloween to heart. What a fantastic opportunity to stop, reflect, and express gratitude to those who share in our lives. So from the other end of the earth we want to express our gratitude to our clients, readers, suppliers and all the people round the world who own a Queensberry album. Thank you for your support, your friendship, your love and your commitment. Queensberry wouldn't be what it is without you. We never forget that, and we're truly thankful. Cheers from everyone, Nigel To View More >>

We asked one of our print consultants about their commitment to sustainability a few days ago, and they were rather puzzled by the question. "But of course," they said. "It goes without saying doesn't it?  Sustainable plantation paper ... ECF processing ... vegetable-based inks. We don't beat the drum about it, that's just the way it is these days." We feel the same way, but we're regularly asked the same question, so here's Queensberry's philosophy on the environment and sustainability... Humanity's biggest impact on the environment is generally from our daily practices. That coffee is gone in To View More >>